Right, but thats what it says on the game client itself. And the play button is greyed out. If I had early game access, it would at least let me play. My early access code was entered on September 11th, 2011, and I received a confirmation email from Bioware that day thanking me for my pre-order registration.
Furthermore, when I click on the preorder button on my account settings page, it says I need to enter a code. However, when I put the code in that was given to me by Amazon.com, it says the code is already in use.
Finally, my email to their support staff says only that 'they're looking into it' and that 'my early access time will not be negatively impacted'. Except it already is.